Company Overview:
Innovative Construction, Inc. (ICI) is a general contractor and construction management corporation that specializes in fully occupied hotel renovations. In addition, ICI also performs commercial work, high-end residential work and various other services.

The IT Assistant assists in the day-to-day IT needs of ICI; including, but not limited to, network infrastructure, workstations, servers, databases, SaaS and hosted services and software.

 

  • Installation, support, maintenance, provisioning and troubleshooting of desktop, mobile systems, laptop and network components
  • Installation, support, maintenance, provisioning and troubleshooting of various software and SaaS packages including, but not limited to: Office 365 Enterprise, Citrix Files, Sage 300 CRE, Sage Field Operations, Planswift, ConstructConnect, xActimate
  • Assist in supporting our mobile workforce
  • Assist in training new hires and current employees on existing and new systems
  • Assist in identifying and recommending software to improve processes and efficiencies
  • Creating and maintaining step by step guides and procedure manuals
  • Assist in job setup procedures
  • Ability and willingness to learn new systems and software
  • Ability to bring a task to completion
  • Effectively using interpersonal and communications skills including tact and diplomacy, strong phone and e-mail communication
  • Maintaining an established work schedule
  • System backup and recovery procedures and techniques

Strong knowledge of Microsoft Windows, Microsoft Office, Android and iOS. Familiarity or willingness to learn applications from Sage, ConstructConnect, Microsoft, and Adobe. Requires sound judgment; initiative; flexibility and must be detail-oriented. Strong troubleshooting skills a must. Applicant should possess skills of self-motivation, time management and the ability to work well with others in a fast-paced environment.

Experience with hands on computer hardware / software support and maintenance. College or Technical diploma preferred in computer information systems and/or computer science or related field.

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