Innovative Construction, Inc. (ICI) is a general contractor and construction management corporation that specializes in fully occupied hotel renovations. In addition, ICI also performs commercial work, high-end residential work and various other services.
The IT Assistant assists in the day-to-day IT needs of ICI; including, but not limited to, network infrastructure, workstations, servers, databases, SaaS and hosted services and software.
Installation, support, maintenance, provisioning and troubleshooting of desktop, mobile systems, laptop and network components
Installation, support, maintenance, provisioning and troubleshooting of various software and SaaS packages including, but not limited to: Office 365 Enterprise, Citrix Files, Sage 300 CRE, Sage Field Operations, Planswift, ConstructConnect, xActimate
Assist in supporting our mobile workforce
Assist in training new hires and current employees on existing and new systems
Assist in identifying and recommending software to improve processes and efficiencies
Creating and maintaining step by step guides and procedure manuals
Assist in job setup procedures
Ability and willingness to learn new systems and software
Ability to bring a task to completion
Effectively using interpersonal and communications skills including tact and diplomacy, strong phone and e-mail communication
Maintaining an established work schedule
System backup and recovery procedures and techniques
Strong knowledge of Microsoft Windows, Microsoft Office, Android and iOS. Familiarity or willingness to learn applications from Sage, ConstructConnect, Microsoft, and Adobe. Requires sound judgment; initiative; flexibility and must be detail-oriented. Strong troubleshooting skills a must. Applicant should possess skills of self-motivation, time management and the ability to work well with others in a fast-paced environment.
Experience with hands on computer hardware / software support and maintenance. College or Technical diploma preferred in computer information systems and/or computer science or related field.